Roadside Assistance
Services
HEA's platform is designed to help motorists request the following types of roadside assistance.
Breakdown & Vehicle Recovery
Assistance for vehicles that cannot continue their journey. This may include recovery of the vehicle to a suitable location such as a garage, home address, or other destination specified by the customer. The specific approach depends on the vehicle's condition, position, and the circumstances of the breakdown.
Battery Jump Start
Assistance when a vehicle battery has insufficient power to start the vehicle. This service may be appropriate where a flat or discharged battery is the cause of the vehicle not starting. Where an underlying fault beyond a discharged battery is identified, further assistance may be required.
Tyre Change
Assistance for customers experiencing tyre-related problems where a suitable spare or replacement solution is available. This service covers the practical assistance provided at the roadside; availability of a suitable spare or replacement tyre is a relevant factor in what can be completed.
Roadside Assistance
Practical assistance for motorists experiencing vehicle problems that do not fall neatly into the categories above. HEA's platform is designed to help connect motorists with an appropriate service provider based on the situation described.